When you purchase a product, you always have a legal warranty. When you buy a product you can assume that it is a sound product and that you can use it for its intended purpose. If a product does not function properly, you are entitled to free repair, a new product or a refund. What you can expect from a product depends on the type of product, which is why there is no general legal warranty period in the Netherlands. Within European law, however, there is a fixed warranty period.

• In accordance with European law, we provide a 24-month warranty on our Information Speaker, starting from the date of purchase as stated on the invoice.
• If there is a defect in the product within 6 months of purchase, the burden of proof regarding the soundness of the product lies with us, the seller.

• If there is a defect in the product after 6 months of purchase, the burden of proof regarding the soundness of the product lies with you, the buyer/consumer

NOTE: Please note that the Information Speaker is not drop or impact resistant. Fall and impact damage is therefore not covered by the warranty. For more information on the warranty of our products, please refer to our warranty terms and conditions.

Please contact us at contact@informationmedicine.org.

It is of course very annoying if a product you bought from us becomes defective or does not function properly (anymore). If so, please contact our customer service department at contact@informationmedicine.org. Our customer service team will advise you what the procedure to follow is. If the product needs to be sent, please do so preferably in the original packaging. Also, always include a copy of the invoice (your proof of purchase) and an accurate description of the complaint.

Please contact us at contact@informationmedicine.org.