Your invoices can be found in your personal account in the subscriptions tab under the related orders heading.

• Amortization of subscription fees occurs prior to the subscription period. Depending on the type of subscription, we will automatically charge and debit the amount due for the next installment after the first payment. Here you can choose Sepa direct debit or payment via credit card. It is not possible to pay subscription renewals via iDeal.
• For more information see Article 3.1 General Terms and Conditions.
• If you do not want the subscription fee to be debited automatically, you can use the subscriptions tab in your personal account to convert automatic renewal to manual renewal with a slider. With manual renewal, a renewal order is created, but you decide when to pay this renewal through your account. The new subscription period starts from the time the renewal is paid. Please note 0p: with manual renewal, the account will not be reactivated until your payment is received by us. When paying via sepa bank transfer, this may take 4-8 business days. If you want to avoid being temporarily unable to access the playback, please choose automatic renewal.
• If the direct debit fails, your account will be put on hold until payment is made. You can override this by making payment in order via the payment button in the orders tab in your personal account. Of course, you can always contact us if there are problems with a payment.
• If we have debited too much or the wrong amount from your account, please contact our customer service department at contact@informationmedicine.org.
  If you have problems with debits or payments please contact our customer service department at contact@informationmedicine.org.

Payment via iDEAL is unfortunately not possible for continuous subscriptions. This is not due to our own choice, but due to legal regulations: namely, iDEAL does not support direct debits or recurring payments. As a result, subscriptions can only be paid via SEPA direct debit or credit card.

This applies to both automatically renewed and manually renewed subscriptions. Also in manual renewal, iDEAL does not support subscription services, so repeated payment via this method is not possible. A subscription set to manually renew is also an ongoing subscription with no end date. But after the renewal order is created, no automatic debit takes place. With a manual renewal, you activate payment for the renewal yourself (via Sepa or credit card). Once the payment is processed, your subscription is reactivated. When renewing manually via Sepa, it may take a few days before you can access playback again via the sound files audio library.

If you still want to pay with iDEAL, the only option is to cancel your current subscription and manually close a new subscription after it expires via a one-time iDEAL payment. However, this means you have to manually stop and re-subscribe your subscription over and over again.

You can change your bank account number or your chosen payment method through your personal dashboard.

If you have paid for a different subscription than you currently have access to, please contact our customer service team at contact@informationmedicine.org

All amounts displayed on our website include VAT. You can find the VAT amounts on your invoice in your personal dashboard.