Your invoices can be found in your personal dashboard under the heading invoices.

• Direct debit of the subscription costs takes place prior to the subscription period. Depending on the type of subscription, we will automatically charge the amount due for the next term after the first payment and debit it from your account.
• For more information see article 3.1 General terms and conditions.
• If the direct debit fails, you will be notified of this with the request to ensure that there is sufficient balance on your account for a second direct debit attempt. In the unlikely event that the 2nd direct debit attempt fails, your account will be put on hold. You can cancel this by transferring the subscription fee owed to us yourself. Of course, you can always contact us if there are problems with a payment.
• If we have deducted too much or the wrong amount from your account, please contact our customer service at contact@informationmedicine.org
• If you have problems with charges or payments, please contact our customer service at contact@informationmedicine.org.

You can change your bank account number through your personal dashboard. You will then be redirected to the website of Stripe, our payment provider, where you can then change your bank account number. We do not store any personal payment information.

If you have paid for a subscription other than the one you currently have access to, please contact our customer service at contact@informationmedicine.org.

All amounts shown on our website include VAT. You can find the VAT amounts on your invoice in your personal dashboard.